Insurance Agent Support

Job Description

Client Care Insurance is an independent agency and a family-owned business that has had their doors open to the state of Florida since 2007. Throughout the years and continued growth, we have acquired a vast variety of services in the insurance industry to offer and protect our
community. We are committed to continue being your trusted insurance agency by providing
all your insurance needs in one place. We are looking for an experienced Marketing/Event coordinator to organize excellent events
and assist with social media marketing. You will be responsible for every aspect of an event, from coordinating to evaluating success afterwards. Communication skills and attention to detail will set apart the best among the candidates. The goal is to organize various types of
events and follow up with all social media campaigns and initiatives with the purpose of promoting our insurance agency. You will build and develop customer relationships within the community and our partners to promote Client Care Insurance products including auto, home, commercial, and health insurance. Must know the Central Florida and surrounding area very well and have networking connections of where to promote the business.

Responsibilities: 


• Handle customer complaints, provide appropriate solutions and alternatives within the  time limits; follow up to ensure records of customer interactions, process customer  accounts and file documents 
• Follow up with carrier notifications/cancellation/suspension items 
• Assist with the process of renewal documents 
• Support clients by responding with inquiries, billing, documents, policy changes, etc. • Answer phone calls and redirect them when necessary 
• Manage the daily/weekly/monthly reports 
• Update contact information of existing and new clients in management system • Build sustainable relationships and trust with customer accounts through open and  interactive communication 
• Provide accurate, valid, and complete information by using the right methods/tools • Follow communication procedures, guidelines, and policies 


Requirements: 


• Associates Degree related to Business concentration (minimum) 
• Property and Casualty experience, 1 year (preferred) 
• Bilingual: English and Spanish 
• Able to use a variety of software packages such as Microsoft Word, Outlook,  PowerPoint, Excel, etc., to produce documents, presentations, records, spreadsheets, and databases. 
• Ability to plan your own work, and meet deadlines 
• Excellent oral and written communication skills both in English and Spanish • Pleasant, confident telephone manner 
• Ability to multi-task, organized, prioritize, and manage time effectively • Reliability and Honesty 
• Available to work independently and work well with others
Job Type: Full-time 


License 
- Property and Casualty (4-40) (preferred) Compensation 
- Hourly starting at $15 
- Paid holidays 
- Bonus 
- Health Benefits 
Schedule 
- Monday – Friday 9AM – 6PM